Refund Policy
Clear rules for refunds at DezignLoop LLC
General Policy
Due to the custom nature of our design and development services, all sales are final unless otherwise agreed in writing. DezignLoop LLC invests significant time and resources into each project. Refunds are only granted in the specific cases outlined below.
Eligible for Refund
Non-Refundable Items
The following are non-refundable under all circumstances:
Partial Refunds
If work has already begun, we may offer a partial refund proportional to the uncompleted portion of the project, minus the following deductions:
Refund Processing & Verification
Refund Timeline: 7-10 working days from approval. This includes verification, processor handling, and bank settlement time.
How to Request a Refund
Email billing@dezignloop.com within 7 days of payment. All refund requests must be submitted in writing.
Project Cancellation by Client
If you choose to cancel a project after work has begun, you remain liable for all work completed up to the cancellation date. Any completed deliverables will be provided to you upon payment for completed work. No refunds will be issued for deposits or payments for completed milestones.
Project Cancellation by Company
If DezignLoop LLC must cancel a project due to unforeseen circumstances, we will provide written notice as soon as possible, deliver all completed work products paid for up to the cancellation date, and issue a prorated refund for any prepaid but uncompleted work within 7-10 working days.
Chargebacks
Chargebacks initiated through your bank or credit card company that violate this policy will be disputed. We recommend contacting us first at billing@dezignloop.com — we resolve issues faster than banks and can process legitimate refunds within 7-10 working days.
Changes to This Policy
We may modify this Refund Policy at any time. Changes will not apply retroactively to projects already in progress. The updated version will be indicated by an updated "Last Updated" date.